Terms of Use

Introduction & Acceptance

Welcome to Azzocare. These Terms of Use ("Terms") govern your access to and use of the Azzocare website located at www.azzocare.com, including all content, features, and services available on or through the platform ("Platform").

Azzocare is a digital healthcare discovery platform operated in India, headquartered in New Delhi. Our Platform connects patients with verified specialist doctors and leading hospitals across Delhi NCR and India, providing doctor discovery, appointment facilitation, health content, and patient support services.

By accessing or using the Azzocare Platform in any way — including browsing, registering, submitting a form, or booking a consultation — you confirm that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms, please discontinue your use of the Platform immediately.

About Our Platform

Azzocare is a healthcare discovery and appointment facilitation service. We are not a hospital, clinic, or medical provider. We do not employ doctors, nurses, or any other clinical professionals. Our Platform serves as an intermediary that helps patients find and connect with qualified healthcare professionals and accredited medical institutions.

Eligibility & User Obligations

By using the Azzocare Platform, you represent and warrant that:

• You are at least 18 years of age. If you are under 18, you may only use the Platform under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
• You have the legal capacity to enter into a binding agreement under applicable Indian law.
• All information you provide to Azzocare — including your name, contact details, and medical queries — is accurate, current, and complete.
• You will update your information promptly if it changes, to ensure it remains accurate.
• You will use the Platform only for lawful purposes and in accordance with these Terms.
• You are not impersonating any other person or entity, or misrepresenting your identity or affiliation.

Azzocare reserves the right to refuse access to or terminate the use of the Platform by any user who violates these Terms or engages in conduct we deem harmful to our Platform, other users, or partner institutions.

Permitted & Prohibited Use

4.1 Permitted Use

You are permitted to use the Azzocare Platform for the following lawful purposes:

• Searching for and viewing doctor profiles, hospital information, and health content
• Submitting consultation or appointment requests through our contact and booking forms
• Reading health articles, condition guides, and educational content for personal use
• Contacting Azzocare with queries, feedback, or support requests
• Sharing links to Azzocare content on social media or personal communications for non-commercial purposes

4.2 Prohibited Use

You must not use the Azzocare Platform for any of the following purposes:

• Submitting false, misleading, or fraudulent information through any form or communication channel
• Impersonating a doctor, medical professional, or Azzocare staff member
• Scraping, crawling, or automatically extracting content or data from the Platform without prior written consent
• Using the Platform to spam, solicit, or send unsolicited commercial communications to other users or Azzocare staff
• Attempting to gain unauthorised access to any part of the Platform, its servers, or associated systems
• Uploading or transmitting malware, viruses, or any malicious code that could damage or disrupt the Platform
• Using the Platform to engage in any activity that violates applicable Indian law or the rights of any third party
• Reproducing, republishing, or commercially exploiting any content from the Platform without express written permission from Azzocare
• Using the Platform in any manner that could damage, disable, overburden, or impair its functionality

Any violation of these prohibitions may result in immediate suspension or termination of your access to the Platform, and may be reported to appropriate law enforcement authorities where applicable.

Appointment Booking & Consultation Requests

Azzocare facilitates the process of connecting patients with doctors and hospitals. When you submit an appointment request or consultation enquiry through our Platform, please note the following:

5.1 Facilitation Only

Azzocare acts as a facilitator between you and the doctor or hospital. The actual medical consultation, diagnosis, and treatment is conducted solely by the doctor or healthcare institution — not by Azzocare. We are not a party to the doctor-patient relationship.

5.2 Appointment Confirmation

Submitting an appointment request through Azzocare does not guarantee a confirmed appointment. Appointment availability is subject to the doctor's schedule and the hospital's confirmation. Azzocare will make reasonable efforts to facilitate the booking, but confirmed appointments are subject to the policies of the relevant hospital or clinic.

5.3 Accuracy of Information

You are responsible for providing accurate and complete information when submitting a consultation request, including your name, contact number, medical query, and preferred doctor or specialty. Inaccurate information may result in delays or an inability to facilitate your appointment.

5.4 Cancellations & Rescheduling

Cancellation and rescheduling of appointments is governed by the policies of the respective hospital or clinic. Azzocare does not control and is not responsible for appointment cancellation fees, rescheduling policies, or any disputes arising from such matters between you and the healthcare provider.

5.5 No Emergency Services

The Azzocare Platform is not an emergency medical service. If you are experiencing a medical emergency, please call 112 or proceed immediately to the nearest emergency department. Do not rely on Azzocare for emergency medical assistance.

Intellectual Property

All content on the Azzocare Platform — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, doctor profiles, health articles, and software — is the property of Azzocare or its content suppliers and is protected by applicable Indian and international copyright, trademark, and intellectual property laws.

6.1 Permitted Use of Content

You are permitted to access and view Platform content for your personal, non-commercial use only. You may share links to our content for non-commercial purposes. You must not alter, adapt, translate, or create derivative works from our content without prior written permission.

6.2 Prohibited Use of Content

• Reproducing, publishing, or distributing any part of our content for commercial purposes without written consent
• Removing or altering any copyright, trademark, or proprietary notices from our content
• Using our name, logo, or branding in any way that suggests endorsement or affiliation without our written permission
• Framing or mirroring any part of the Platform on another website without express written authorisation

6.3 Doctor Profiles

Doctor profile information on Azzocare is compiled in good faith from verified sources. While this information is protected by our copyright as a compiled work, individual factual information about doctors (such as their qualifications and specializations) is not claimed as proprietary.

Any unauthorised use of Azzocare's intellectual property may result in legal action under applicable Indian law, including the Copyright Act, 1957 and the Trade Marks Act, 1999.

Disclaimers & Limitations

7.1 No Medical Advice

The information provided on the Azzocare Platform — including health articles, condition guides, specialty information, and doctor profiles — is for general informational and educational purposes only. It is not intended to be, and must not be construed as, medical advice, diagnosis, or treatment. Always seek the advice of a qualified and registered medical professional regarding any medical condition or treatment.

7.2 Accuracy of Information

While Azzocare makes reasonable efforts to ensure that the information on our Platform is accurate and up to date, we do not warrant that all information is complete, accurate, or current at all times. Doctor availability, hospital facilities, fees, and other details are subject to change. We recommend verifying critical information directly with the relevant doctor or hospital before making any decision.

7.3 Third-Party Content

The Azzocare Platform may contain links to third-party websites, including hospital websites, government health portals, and medical journals. Azzocare does not control, endorse, or take responsibility for the content, privacy practices, or accuracy of any third-party website. Accessing third-party links is at your own risk.

7.4 Platform Availability

Azzocare does not warrant that the Platform will be available at all times, uninterrupted, or error-free. We may suspend, modify, or discontinue any part of the Platform at any time without prior notice. We shall not be liable for any loss or inconvenience caused by unavailability of the Platform.

7.5 Limitation of Liability

To the maximum extent permitted by applicable Indian law, Azzocare, its directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the Platform or any services facilitated through it, including but not limited to any medical outcomes resulting from consultations arranged through our Platform.

User Submissions & Reviews

If you submit any content to the Azzocare Platform — including patient reviews, feedback, ratings, or comments — you agree to the following:

• Accuracy: All reviews and feedback you submit must be truthful, based on your genuine personal experience, and not intended to mislead other users.
• No Defamation: You must not submit content that is defamatory, abusive, harassing, threatening, or that violates the rights of any doctor, hospital, or third party.
• Licence to Use: By submitting content to Azzocare, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and display that content in connection with the operation of our Platform.
• No Prohibited Content: You must not submit content that contains personal information about third parties without their consent, promotes illegal activities, or violates any applicable law.
• Moderation: Azzocare reserves the right to review, moderate, edit, or remove any user-submitted content that violates these Terms or our Editorial Policy, without prior notice.

You are solely responsible for the content you submit to the Platform. Azzocare is not responsible for any user-generated content and does not endorse any opinions expressed therein.

Privacy & Data Protection

Your privacy is important to us. The collection, use, and protection of your personal and health information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Azzocare Platform, you consent to the collection and use of your information as described in our Privacy Policy. Key points include:

• We collect only the information necessary to provide our services and facilitate your healthcare connections.
• We never sell, rent, or trade your personal or health data to third parties for commercial purposes.
• All personal data is handled in compliance with the Information Technology Act, 2000, the SPDI Rules 2011, and applicable Indian data protection regulations.
• You have the right to access, correct, and request deletion of your personal data at any time by contacting us at info@azzocare.com.
• Health-related information you share is used solely to connect you with appropriate medical care and is never used for advertising or commercial profiling.

Please review our full Privacy Policy for comprehensive information about how we handle your data.

Indemnification & Your Responsibility

You agree to indemnify, defend, and hold harmless Azzocare, its directors, officers, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or access to the Azzocare Platform
• Your violation of any provision of these Terms of Use
• Any content you submit, post, or transmit through the Platform
• Your violation of any applicable law, regulation, or the rights of any third party
• Any misrepresentation made by you in connection with your use of the Platform

This indemnification obligation will survive the termination of your use of the Platform and these Terms.

Governing Law & Dispute Resolution

These Terms of Use are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

11.1 Informal Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute informally. Please contact us at info@azzocare.com with a description of your concern, and we will make good-faith efforts to resolve it within 30 days.

11.2 Applicable Laws

Your use of the Platform is also subject to the following applicable Indian legislation:

• The Information Technology Act, 2000 and its amendments
• The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
• The Consumer Protection Act, 2019
• The Indian Contract Act, 1872
• Any other applicable central or state laws of India

Changes to Terms & Termination

12.1 Changes to These Terms

Azzocare reserves the right to modify or update these Terms of Use at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify users via a notice on our website or by email.

Your continued use of the Platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue your use of the Platform.

12.2 Termination of Access

Azzocare reserves the right, at our sole discretion, to suspend or terminate your access to the Platform at any time, with or without notice, for any reason — including if we believe you have violated these Terms, engaged in fraudulent activity, or acted in a manner harmful to other users or our partner institutions.

12.3 Survival

Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and governing law — shall survive any termination of your access to or use of the Platform.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Use, or if you wish to report a violation, please contact us:

• Legal & Compliance: info@azzocare.com
• General Enquiries: info@azzocare.com
• Phone: +91 98394 10687
• Registered Office: Azzocare, New Delhi, India

We aim to respond to all legal and compliance enquiries within 7 business days.